Vault - Troubleshooting FAQ

Vault - Troubleshooting FAQ

Troubleshooting Guide – Common Issues with Your Vault


Info
This article provides an exhaustive list of difficulties that may be encountered when using your Vault. If you experience an issue or have suggestions for improvement, please share your feedback, it will help us improve the product.
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IdeaUse the Table of Contents or CTRL+F (⌘+F on Mac) to search for the issue that matches your experience.



Error: Missing Vault Setup

Example message:

Missing Vault Setup
Looks like your tenant admins haven't configured their vault yet. 
Please contact your IT administrator and let them know to continue with your vault setup.

What it means:

The Vault has not been initialized by your organization’s administrator.

What to do:

  1. Contact your IT Administrator.
  2. Share this reference article with them, they need to finalize this flow: Vault Activation – Initialization Guide.

Error: [Error title here]

Example message:

[Paste the exact error message here]

What it means:

[Explain in simple terms what the error indicates and why it happens]

What to do:

  1. [Step 1 – recommended action for end-user]
  2. [Step 2 – e.g. contact admin, retry login, check internet]
  3. [Optional: link to a related article for admins]

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