Zendesk - SSO configuration

This documentation has been tested and approved by Kelvin Zero's team

This documentation provides a step-by-step guide to setting up Single Sign-On (SSO) for Zendesk using MPAS. SSO simplifies user authentication by allowing access to multiple applications with a single set of credentials. This integration enhances security and improves user experience across your organization.

To set up Multi-Pass with Zendesk, ensure you meet the following requirements: 

- Zendesk admin rights 

- MPAS Admin rights

Important: Custom elements in URLs (like realm names) are case sensitive. Make sure to match the exact casing from your environment.

Zendesk - SSO Configuration

Admins can enable SAML single sign-on only for end users, only for team members (including light agents and contributors), or for both groups. You can create multiple SAML SSO configurations. Before you start, obtain the required information from your company's IT team.

1. In your Admin Center, click on your account. Then, in the left-hand menu, select "Security", followed by "Single Sign-On"
   

1. Click Create SSO configuration then select SAML
   

1. Select the name of your single-sign on and complete the different fields and click on Save
   
1. Configuration name = For example multi-pass
   
2. SAML SSO URL = https://ca.auth.kzero.com/realms/<REALM NAME>/protocol/saml
3. Certificate fingerprint = SHA256 
   
4. Show button when users sign in = Checked
   
5. Button name = For example, your company name
   

1. Now we need to configure MPAS side, go to your dashboard with this link : https://dashboard.kzero.com/
   
2. Select the correct deployment, click on Admin Console
   
3. On the left, select client and click on create a client
   

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